SMS Terms & Communications Policy
Last updated: December 2025
This SMS Terms & Communications Policy (“SMS Policy”) governs the use of text messaging services provided by Lyepax through third-party communication platforms, including but not limited to Twilio, Vonage, or similar providers.
By providing your mobile phone number on https://lyepax.com, you acknowledge that you have read, understood, and agreed to the terms outlined below.
1. Purpose of SMS Communications
Lyepax uses SMS messaging strictly for transactional, security, and service-related purposes, including but not limited to:
- One-Time Passwords (OTP) for account verification
- Identity and security confirmations
- Order confirmations and shipping notifications
- Account-related alerts
- Customer support communications initiated by the user
Lyepax does not send unsolicited marketing or promotional SMS messages unless explicit, separate consent is provided.
2. Explicit User Consent
By submitting your phone number through our website, checkout forms, registration forms, or account verification flows, you expressly consent to receive SMS messages related to the purposes listed above.
This consent:
- Is voluntary
- Is not a condition of purchase
- May be withdrawn at any time
Consent is collected in compliance with:
- TCPA (Telephone Consumer Protection Act)
- CTIA Messaging Principles and Best Practices
- Applicable carrier requirements
3. Message Frequency & Costs
- Message frequency varies based on user actions and account activity
- Message and data rates may apply depending on your mobile carrier
- Lyepax is not responsible for carrier-imposed fees
4. Opt-Out & User Control
You may opt out of SMS communications at any time by:
- Replying STOP to any SMS message
- Contacting us at support@lyepax.com
Once opted out:
- You will no longer receive SMS messages
- Certain services (such as SMS-based OTP verification) may become unavailable
- Alternative verification methods may be required, if available
5. Help & Support
For assistance related to SMS communications:
- Reply HELP to any message
- Or email support@lyepax.com
6. Delivery & Carrier Limitations
Lyepax does not guarantee the delivery, timing, or accuracy of SMS messages due to factors beyond our control, including but not limited to:
- Carrier network issues
- Device compatibility
- User-side restrictions or blocking
- International routing limitations
Lyepax shall not be held liable for delayed, failed, or undelivered messages.
7. Data Handling & Privacy
Phone numbers and message data are handled in accordance with our Privacy Policy.
Lyepax:
- Does not sell phone numbers
- Does not share phone numbers for marketing purposes
- Uses SMS data solely for operational and security reasons
Third-party messaging providers act as data processors and are contractually obligated to protect user information.
8. User Responsibility & Misuse Protection
Users agree not to:
- Provide phone numbers they do not own or control
- Attempt to bypass verification systems
- Abuse SMS-based services for fraudulent or malicious purposes
Lyepax reserves the right to:
- Suspend SMS communications
- Block phone numbers
- Restrict or terminate accounts
when misuse, abuse, or suspicious activity is detected.
9. Changes to This Policy
Lyepax reserves the right to modify this SMS Policy at any time to remain compliant with legal, regulatory, or carrier requirements.
Continued use of SMS services constitutes acceptance of the updated policy.
10. Contact Information
For questions related to this SMS Policy or communications practices: